Privacy policy

Privacy Policy — TianGlow

Last updated: July 27, 2026

Overview & Scope

This Privacy Policy describes how TIANMU GROUP LIMITED (t/a tianglow.com, "TianGlow", "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website, place an order, or interact with our customer support services. By accessing or using our services, you acknowledge that you have read and understood this Policy.

1) Information We Collect

• Information Provided directly by you: Account creation details, order and checkout information (billing/shipping address, payment confirmation), customer support communications, warranty or return verification materials (such as photos of damaged goods), and marketing preferences.

• Information collected automatically: Device and technical data including IP address, browser type, operating system, pages viewed, time spent on pages, referring URLs, and cookies or similar tracking technologies.

• Information from third parties: Payment processors, logistics and delivery partners, fraud prevention services, and analytics providers.

2) How We Use Your Information

• To process and fulfill your orders, manage shipping and tracking, and handle returns or replacements.

• To communicate order status updates, delivery notifications, and customer service inquiries.

• To maintain site security, detect and prevent fraudulent transactions, and satisfy legal obligations.

• To deliver personalized store experiences and marketing communications (where explicit consent has been provided or as permitted by law).

3) Cookies & Tracking Technologies

We use essential cookies to enable shopping cart functionality and site navigation, as well as analytics cookies to understand site performance and user interaction. You can manage or disable cookie preferences through your web browser settings. We respect Global Privacy Control (GPC) signals where applicable.

4) Sharing & Disclosure of Personal Data

TianGlow does not sell your personal information for monetary compensation. We share necessary data only with trusted third-party service providers under strict contractual agreements, including:

• E-commerce platform hosts (Shopify) and cloud storage providers.

• Payment processing gateways and fraud prevention partners.

• Order fulfillment centers and international courier carriers.

• Legal or regulatory authorities when required by law or to protect user safety and property rights.

5) International Data Transfers

Because we operate globally, your information may be transferred to, stored, and processed in servers outside your country of residence. We ensure that appropriate contractual safeguards (such as Standard Contractual Clauses) are in place to safeguard your data integrity.

6) Data Security & Retention

• We implement industry-standard encryption, SSL protocols, and administrative controls to protect personal data. However, no internet transmission is 100% secure.

• Transaction and order records are retained for up to 7 years in compliance with tax and commercial accounting laws. Inactive accounts or general support inquiries are retained only for as long as necessary to resolve the request or fulfill legal requirements.

7) Your Privacy Rights & Choices

Depending on your country or state of residence (e.g., EEA, UK, California, or other US states), you may hold the following rights:

• Right to Access / Know: Request details about the personal data we hold about you.

• Right to Correction & Deletion: Request update or erasure of your personal data.

• Right to Opt-Out: Opt out of targeted advertising, data sharing, or marketing emails at any time via the "Unsubscribe" link or our Your Privacy Choices page.

8) Minors & Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors without parental consent. If you believe a minor has provided us with personal information, please contact us immediately for removal.