Authenticity

Authenticity & Sourcing Guarantee

At TianGlow, authenticity is the cornerstone of our store. We guarantee that every product sold on our platform is 100% genuine, brand-new, and sourced directly through authorized channels.

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100% Genuine Products

Sourced directly from brand headquarters, official manufacturers, or authorized distributors. Zero counterfeit tolerance.

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Full Traceability

Every item retains its original packaging, factory batch/lot codes, and safety seals for complete authenticity verification.

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Optimal Freshness

Stored in temperature and humidity-controlled facilities to maintain formula potency and freshness before dispatch.


1. Strict Sourcing & Quality Protocol

To guarantee the integrity of every formula, TianGlow strictly enforces a multi-tier sourcing policy:

  • Authorized Channels Only: We procure products exclusively through official brand contracts or verified primary master distributors. We never purchase from unauthorized unverified third-party marketplaces or grey-market suppliers.
  • Intact Packaging: Products are delivered exactly as produced by the manufacturer—never repacked, relabeled, or tampered with.
  • Inbound Inspection: Our quality assurance team inspects incoming shipments for factory seals, expiration dates (PAO icons), batch numbers, and physical packaging conditions.

2. Understanding Natural Packaging Variations

Customers occasionally notice minor differences between product bottles. These are standard industry practices and do not indicate a fake product:

Regional Labeling: Brands often update outer packaging language, ingredient layouts, or regulatory notices depending on the country of sale (e.g., EU vs. US vs. Asian domestic market versions).

Manufacturer Refreshes: Skincare brands periodically update their logos, bottle fonts, or box designs without altering the active ingredient formula.

Seasonal Edition Packaging: Special sets or promotions may feature modified outer boxes or gift sleeves.

3. How to Verify Product Authenticity

If you wish to verify your purchase, we encourage you to inspect the following elements upon receiving your package:

  1. Batch & Lot Code: Locate the stamped or printed batch code on the bottom of the bottle or box flap. This code connects the item to its manufacturing batch.
  2. Safety Seals & Wraps: Verify that protective plastic shrink wraps, foil seals under caps, or brand security stickers are intact.
  3. Brand QR / Hologram Verification: For brands that include anti-counterfeiting QR codes or holographic seals, scan the code directly using the brand's official verification portal.

Our Zero-Risk Authenticity Commitment

If you ever have any doubt or concern regarding a product received from TianGlow, please stop using the item and contact our customer service team immediately. Provide your order number along with clear photos of the item, batch code, and packaging. We will investigate directly with the brand or distributor and ensure a full resolution under our 30-Day Refund Policy.


Corporate Entity: TIANMU GROUP LIMITED t/a tianglow.com

Business Registration No.: 74782089-000-01-25-2

Customer Support Email: info@tianglow.com

WhatsApp / Tel: +852 4414 1534 (Mon–Fri, 09:00 AM – 05:00 PM HKT)

Registered Office: Room 602, 6/F, Kai Yue Commercial Building, 2C Argyle Street, Mongkok, Kowloon, Hong Kong