Help Center — TianGlow

Last updated: November 12, 2025

Find answers, start a return, or reach our support team.

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When will my order ship?

Orders ship within 1–3 business days (Mon–Fri, HKT), unless otherwise noted for pre-orders/backorders.

Can I change or cancel my order?

What payment methods do you accept?

We accept major cards and other region-specific methods shown at checkout. Taxes and the final total are shown before payment.

Where do you ship and how long does it take?

See Shipping Policy for supported regions and typical ETA: Standard 7–14 / Expedited 5–10 business days.

How do I track my parcel?

A tracking number is emailed after dispatch. Multi-parcel orders receive multiple numbers.

It says “Delivered” but I didn’t receive it.

Check with household/neighbors/property and local pickup points. Contact us within 7 days so we can start a carrier trace.

What is your return window?

30 days from delivery. See the Refund & Return Policy.

How do I start a return?

Go to Returns — Start a Return (RMA) and follow the steps. Please do not ship without an RMA.

Who pays for return shipping?

Buyer pays for change-of-mind/fit; TianGlow covers shipping for defective, damaged, or wrong items.

Are your products genuine?

Yes. See Authenticity & Sourcing for sourcing standards, batch/lot checks, and how to verify.

Do you make medical claims?

No. Our products are cosmetics/personal care items; always follow labels and conduct a patch test.

How do you use my data?

How do I opt out of personalized ads?

Use Your privacy choices or the cookie banner settings.

Email: info@tianglow.com
Phone/WhatsApp: +852 4414 1534 (Mon–Fri, 09:00–17:00 HKT)