Refund policy

Refund & Return Policy — TianGlow

Last updated: July 27, 2026

Quick Summary

Return Window: 30 days from the date of delivery.

Return Method: By mail with an approved Return Merchandise Authorization (RMA).

Item Condition: Unopened, unused, in original packaging with intact seals.

Restocking Fee: No restocking fee ($0 USD).

Return Shipping Fees:

- Customer Choice / Change of Mind: Customer pays the return shipping cost.

- Defective / Damaged / Incorrect Item: TianGlow covers all shipping costs or provides a prepaid label.

Refund Processing Time: Inspection takes up to 10 business days upon delivery; refund is issued within 10 business days thereafter to the original payment method.

1) Return Eligibility & Conditions

To be eligible for a return, items must meet the following requirements:

• Unused, unopened, and in their original packaging (including intact seals, safety stickers, boxes, and accessories).

• Free from any wear, stains, fragrance contamination, or physical tampering.

• Accompanied by your order number and an approved RMA number. Unsolicited returns sent without an RMA may be refused and returned at the sender's expense.

Non-Returnable Items (unless defective or damaged on arrival):

• Opened or used cosmetics and skincare products (due to hygiene and safety standards).

• Trial sachets, promotional free gifts, samples, and final-sale clearance items.

2) Return Shipping Costs & Responsibilities

Change of Mind / Dislike / Wrong Selection: The customer is responsible for purchasing and arranging return shipping via a trackable courier service.

Defective, Damaged, or Incorrect Items: If you received a defective, damaged, or wrong item, TianGlow will provide a prepaid return shipping label or reimburse reasonable return postage upon review.

Refused or Undeliverable Shipments: If a shipment is returned to us due to an invalid address or refusal to accept delivery, original shipping fees are non-refundable, and a flat return handling fee may be deducted per our Shipping Policy.

3) How to Initiate a Return (RMA Process)

1. Submit a Request: Contact our customer service team at info@tianglow.com with your order number, item name, reason for return, and photos (if damaged or defective).

2. Receive RMA & Instructions: Wait for our team to issue an approved RMA and provide the designated return warehouse address. Do not ship items back without prior authorization.

3. Pack and Ship: Securely pack the item(s) along with all original inserts and proof of purchase. Ship via a trackable carrier and retain your tracking receipt until the refund is finalized.

Note: For items damaged in transit or incorrect on arrival, please report to us within 7 days of delivery with photos of the shipping box, product packaging, and shipping label.

4) Exchanges

We support direct like-for-like exchanges if stock is available. If the requested replacement item is out of stock, a refund will be issued to your original payment method, allowing you to place a new order at your convenience.

5) Inspection & Refund Timing

Receiving & Inspection: Once your return arrives at our facility, inspection takes up to 10 business days.

Refund Issuance: Upon passing inspection, your refund will be processed within 10 business days. Refunds will automatically be applied to your original payment method (credit card, PayPal, etc.). Please note that bank processing times may vary.

Failed Inspection: If returned items are found to be opened, used, or damaged by the buyer, the return will be rejected and can be reshipped back to you at your expense.

6) Shipping Fees & Import Duties

• Original shipping charges paid at checkout are non-refundable, except in cases where TianGlow sent an incorrect or defective product.

• Import duties, customs fees, or taxes paid directly to local customs authorities or transport carriers are non-refundable through TianGlow.

7) Promotional Items & Free Gifts

• If a return causes an order total to fall below the threshold of a special promotion or free gift offer, the free gift must also be returned unopened. If the free gift is not returned, its full retail value will be deducted from your final refund amount.

• All refunds reflect the net amount actually paid after applying any promo codes or discounts.